Bus Pass Portal FAQs

Our Bus Pass Portal is a new online payment system to purchase bus passes for students.

You can access the Bus Pass Portal below:

Bus pass Portal

FAQs

How do I create an account?

Select ‘I don’t have an account’ and register HERE – you will require your student ID number, if you do not have this, please call 01208 224000 or email admissions@callywith.ac.uk

I’ve set up an account but haven’t received a verification email/text?

Ensure you have entered your telephone number and email address correctly and that the ‘Email address’ and ‘Confirm email address’ fields match.

Check that the email hasn’t been sent to your junk folder.

Can I pay for an annual pass using the portal?

Yes, provided you do not get a bursary.

Am I eligible for a bursary and where can I apply for one?

From September 2021, we can help towards bus pass costs if you have a household income of:  

Under £16,000 – free bus pass for these households*.

£16,001 - £22,000 – subsidised rate of £80 per year payable in termly instalments. Autumn Term £35, Spring Term £25 and Summer Term £20.*

£22,001 - £31,000 – subsidised rate of £210 per year payable termly instalments. Autumn Term £90, Spring Term £65 and Summer Term £55.*

Above £31,000 – full rate of £480 per year payable in termly instalments. Autumn Term £190, Spring Term £150 and Summer Term £140.

*On application and dependent upon a minimum of 90% attendance each term for financial help the following term. 

If you think you may be eligible for a bursary, you can apply here.

Can I still apply for a bursary?

Yes, you can still apply for a bursary. Find out more here, email studentservices@callywith.ac.uk or call 01208 224460.

I'm eligible for a bursary. How do I apply it on the portal?

If you have a bursary, it will already be applied to your account. When you access the payment page, the remaining balance and how much the bursary has taken off the final amount, should be displayed.

Do I need any student information to purchase a pass?

You will just need the Student ID number.

How will I receive the bus pass?

We are trialling a new virtual bus pass available on the Go Cornwall Mobile App.  If, however, students don’t have a suitable mobile phone a bus pass will be printed for them at the beginning of term. All students will still receive an ID card.

What is the deadline to pay for my pass?

AUTUMN TERM BUS PASS PAYMENT: Any payment due should be made by 27 August 2021. (Bursary application due 6th August) 

SPRING TERM BUS RENEWAL: Any payment due should be paid by 10th December 2021. If attendance during the Autumn Term is below 90% students may not be eligible for the same level of help.  

SUMMER TERM BUS RENEWAL: Any payment due should be paid by 1st April 2022. If attendance during Spring Term is below 90% students may not be eligible for the same level of help.

Who can I contact with Transport enquiries?

You can contact transport@callywith.ac.uk or call 01208 224000 for general transport enquiries.

For enquiries regarding bus timetable information including specific bus routes and stops, please contact Go Cornwall by emailing ask@gocornwall.co.uk or calling 0808 196 2632. Timetable information and a bus map can also be found here.