How do I create an account to purchase my bus pass?
Enter the payment portal HERE and select 'Create an External User Account' - You will require your student ID number which you will find on your invite to interview letter. If you do not have this, please call 01208 224000 or email email@example.com
I’ve set up an account but haven’t received a verification email/text?
Ensure you have entered your telephone number and email address correctly and that the ‘Email address’ and ‘Confirm email address’ fields match.
Check that the email hasn’t been sent to your junk folder.
Can I pay for an annual pass using the Payment Portal?
Yes, provided you do not get a bursary. Students in receipt of a bursary must purchase their pass using termly instalments as the bursary is dependent upon a minimum of 90% attendance each term for financial help the following term.
Am I eligible for a bursary and where can I apply for one?
From September 2022, we can help towards bus pass costs if you have a household income of:
Under £16,000 – free bus pass for these households*.
£16,001 - £22,000 – subsidised rate of £80 per year payable in termly instalments. Autumn Term £35, Spring Term £25 and Summer Term £20.*
£22,001 - £31,000 – subsidised rate of £210 per year payable in termly instalments. Autumn Term £90, Spring Term £65 and Summer Term £55.*
Above £31,000 – full rate of £480 per year payable in termly instalments. Autumn Term £190, Spring Term £150 and Summer Term £140.
*On application and dependent upon a minimum of 90% attendance each term for financial help the following term.
If you think you may be eligible for a bursary, you can apply here.
Can I still apply for a bursary?
Yes, you can still apply for a bursary. Find out more here, email firstname.lastname@example.org or call 01208 224000 and select option 2 for Student Services. Bursary applications for September 2022 will be available from July 2022 and will need to be received by 5th August 2022.
I'm eligible for a bursary, how do I apply it on the Payment Portal?
If you have a bursary, it will already be applied to your account. When you access the payment page, the bursary amount deducted and the final balance to pay, should be displayed. If you are expecting a bursary and it is not yet showing or your bursary award is still being processed, please do not purchase your bus pass until your funding is showing.
Do I need any student information to purchase a pass?
You will just need the Student ID number which can be found on your invite to interview letter. If you do not have this, please call 01208 224000 or email email@example.com
How will I receive the bus pass?
The College is using the Go Cornwall app to offer virtual ticketing on the bus network. The app will need to be downloaded onto your phone and an account created using your Callywith student email address which you will receive at enrolment (do not use a personal email or school email address). A physical bus pass will no longer be provided. All students will still receive an ID card.
What is the deadline to pay for my pass?
AUTUMN TERM BUS PASS PAYMENT: Any payment due should be paid by 26 August 2022. (Bursary application due 5th August)
SPRING TERM BUS RENEWAL: Any payment due should be paid by 9th December 2022. If attendance during the Autumn Term is below 90% students may not be eligible for the same level of help.
SUMMER TERM BUS RENEWAL: Any payment due should be paid by 24th March 2023. If attendance during Spring Term is below 90% students may not be eligible for the same level of help.
Who can I contact with transport enquiries?
You can contact firstname.lastname@example.org or call 01208 224000 and select option 4 for general transport enquiries.
For enquiries regarding bus timetable information including specific bus routes and stops, please contact Go Cornwall by emailing email@example.com or calling 0808 1962632. Timetable information and a bus map can also be found here.