Bus Pass Portal FAQs

How do I create an account to purchase my bus pass?

Enter the payment portal and select 'Create an External User Account' - You will require your ID number which you will find on your email offer of the application portal. If you do not have your ID number, please call 01208 224000 or email transport@callywith.ac.uk

I’ve set up an account but haven’t received a verification email/text?

Ensure you have entered your telephone number and email address correctly and that the ‘Email address’ and ‘Confirm email address’ fields match.

Check that the email hasn’t been sent to your junk folder.

Can I pay for an annual pass using the Payment Portal?

Yes, provided you do not get a bursary. Students in receipt of a bursary must purchase their pass using termly instalments as the bursary is dependent upon a minimum of 90% attendance each term for financial help the following term.

Am I eligible for a bursary and where can I apply for one?

Callywith is able to subsidise the cost of bus transport for all and offer significant bursaries to reduce the costs for students from lower income households. We can provide bursaries to contribute towards bus pass costs based on total annual household income at the following rates:

Less than £16,000  – Pass cost £65 with a 90% bursary discount of £585*
Three instalments- £28.00, £25.00 and £12.00

£16,001 - £22,000  – Pass cost £195 with a 70% bursary discount of £455*
Three instalments - £85.00, £70.00 and £40.00

£22,001 - £31,000  – Pass cost £325 with a 50% bursary discount of £325*
Three instalments - £140.00, £110.00, £75.00

£31,001 - £70,000 – New transitional discount for 2023-2024 with a 10% discount of £65**
Three instalments - £260.00, £215.00, £110.00

More than £70,000 – Pass cost £650
Three instalments - £275.00, £240.00 and £135.00

*On application and dependent upon a minimum of 90% attendance each term for financial help the following term.

**If you are not eligible for a bursary under our existing scheme, you will be pleased to hear about our transitional discount. Following recent announcements regarding funding for Post-16 education from September and publication of new pricing for public transport in Cornwall, we have been able to add an additional 10% transitional discounts for students in households where their annual income falls outside of our existing bursary scheme. Households with an income between £31,001 and £70,000 will be eligible for a reduced annual pass price of £585 for 2023-24 once the transitional discount has been applied. Prospective students eligible for the transitional discount will be able to apply for this discount at the point of purchase and do not need to complete a bursary form. This discount is still dependent on a minimum of 90% attendance each term.

If you think you may be eligible for a bursary, you can apply here.

If you’ve been awarded a bursary, please be aware, these discounts will not be applied to the payment portal until 1st August, 2023. Please log in after this date to make a payment.

Can I still apply for a bursary?

You can apply for a bursary until 4th August 2023. After this date you can still apply but we cannot guarantee that the bursary will be applied for the start of term. Find out more here, email studentservices@callywith.ac.uk or call 01208 224000 and select option 4 for Student Services. Bursary applications for September 2023 will be available from June 2023 and will need to be received by 4th August 2023.

I'm eligible for a bursary, how do I apply it on the Payment Portal?

If you’ve been awarded a bursary, please be aware, these discounts will not be applied to the payment portal until 1st August, 2023. Please log in after this date to make a payment. When you access the payment page, the bursary amount deducted and the final balance to pay, should be displayed. If you are expecting a bursary and it is not yet showing, or your bursary award is still being processed, please do not purchase your bus pass until your funding is showing.

Do I need any student information to purchase a pass?

You will just need the Student ID number which can be found on your invite to interview letter. If you do not have this, please call 01208 224000 or email transport@callywith.ac.uk

How will I receive the bus pass?

The College is using the Go Cornwall app to offer virtual ticketing on the bus network. The app will need to be downloaded onto your phone and an account created using your Callywith student email address which you will receive at enrolment (do not use a personal email or school email address). A physical bus pass will no longer be provided. All students will still receive an ID card.

What is the deadline to pay for my pass?

AUTUMN TERM BUS PASS PAYMENT: Any payment due should be paid by 30 August 2023. (Bursary application due 4th August) 

SPRING TERM BUS RENEWAL: Any payment due should be paid by 8th December 2023. If attendance during the Autumn Term is below 90% students may not be eligible for the same level of help.  

SUMMER TERM BUS RENEWAL: Any payment due should be paid by 22nd March 2024. If attendance during Spring Term is below 90% students may not be eligible for the same level of help.

Who can I contact with transport enquiries?

You can contact transport@callywith.ac.uk or call 01208 224000 and select option 4 for general transport enquiries.

For enquiries regarding bus timetable information including specific bus routes and stops, please contact Go Cornwall by emailing ask@gocornwallbus.co.uk or calling 0808 1962632. Timetable information and a bus map can also be found here.